{"id":26664,"date":"2026-07-16T23:59:55","date_gmt":"2026-07-17T04:59:55","guid":{"rendered":"https:\/\/kaescentedmelts.com\/?page_id=26664"},"modified":"2026-07-17T00:46:15","modified_gmt":"2026-07-17T05:46:15","slug":"order-help","status":"publish","type":"page","link":"https:\/\/kaescentedmelts.com\/index.php\/order-help\/","title":{"rendered":"Help"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\"><\/div>\n\n\n<div class=\"woocommerce\"><\/div>\n\n\n\n<div class=\"kae-help-hub\">\n  <style>\n    .kae-help-hub { max-width: 640px; margin: 0 auto 48px; font-family: \"Helvetica Neue\", Arial, sans-serif; }\n    .kae-help-hub h2 { font-size: 28px; color: #26211e; margin-bottom: 8px; }\n    .kae-hh-intro { color: #716761; margin-bottom: 20px; }\n    .kae-help-hub label { display: block; font-weight: 600; color: #26211e; margin-bottom: 14px; }\n    .kae-help-hub select, .kae-help-hub input[type=\"text\"], .kae-help-hub textarea {\n      display: block; width: 100%; margin-top: 6px; padding: 12px 14px; font-size: 16px;\n      border: 1px solid #ded4c6; border-radius: 8px; font-family: inherit; box-sizing: border-box;\n    }\n    .kae-help-hub button[type=\"submit\"] {\n      background: #b96f52; color: #fff; border: none; border-radius: 999px;\n      padding: 14px 32px; font-size: 17px; font-weight: 600; cursor: pointer; min-height: 44px;\n    }\n    .kae-help-hub button[type=\"submit\"]:hover { background: #aa8760; }\n    .kae-hh-fallback { margin-top: 14px; color: #716761; font-size: 14px; }\n    .kae-hh-fallback a { color: #b96f52; font-weight: 600; }\n    .kae-hh-divider { border: none; border-top: 1px solid #ded4c6; margin: 40px 0; }\n    .kae-sf h2 { font-size: 28px; color: #26211e; margin-bottom: 8px; }\n    .kae-sf-intro { color: #716761; margin-bottom: 24px; }\n    .kae-sf input[type=\"radio\"] { position: absolute; opacity: 0; width: 1px; height: 1px; }\n    .kae-sf label {\n      display: flex; align-items: center; background: #fffefa; border: 1px solid #ded4c6;\n      border-radius: 12px; padding: 14px 20px; margin-bottom: 10px; font-size: 17px;\n      font-weight: 600; color: #26211e; cursor: pointer; min-height: 44px;\n    }\n    .kae-sf input[type=\"radio\"]:checked + label, .kae-sf label:hover { border-color: #b96f52; background: #fff6f1; }\n    .kae-sf-answer {\n      display: none; background: #fff6f1; border: 1px solid #b96f52; border-radius: 12px;\n      padding: 18px 20px; margin-top: 6px; margin-bottom: 18px; color: #26211e;\n    }\n    .kae-sf-answer a { color: #b96f52; font-weight: 600; text-decoration: underline; }\n    #kae-sf-1:checked ~ .kae-sf-a1, #kae-sf-2:checked ~ .kae-sf-a2, #kae-sf-3:checked ~ .kae-sf-a3,\n    #kae-sf-4:checked ~ .kae-sf-a4, #kae-sf-5:checked ~ .kae-sf-a5, #kae-sf-6:checked ~ .kae-sf-a6,\n    #kae-sf-7:checked ~ .kae-sf-a7 { display: block; }\n  <\/style>\n\n  <h2>What can we help you with?<\/h2>\n  <p class=\"kae-hh-intro\">Fill this in and tap Send \u2014 it opens your email app with everything ready to go to us.<\/p>\n\n  <form action=\"mailto:kaescentedwax@gmail.com\" method=\"post\" enctype=\"text\/plain\">\n    <label>What do you need help with?\n      <select name=\"Topic\">\n        <option>Where is my order \/ tracking<\/option>\n        <option>A problem with my order (damage, wrong item, missing item)<\/option>\n        <option>Cancel or change an order<\/option>\n        <option>A general question<\/option>\n      <\/select>\n    <\/label>\n    <label>Your name\n      <input type=\"text\" name=\"Name\" required>\n    <\/label>\n    <label>Your order number (if you have one)\n      <input type=\"text\" name=\"Order Number\">\n    <\/label>\n    <label>Tell us more\n      <textarea name=\"Details\" rows=\"4\"><\/textarea>\n    <\/label>\n    <button type=\"submit\">Send to KAE<\/button>\n  <\/form>\n  <p class=\"kae-hh-fallback\">If Send doesn&#8217;t open your email app, contact us directly at <a href=\"mailto:kaescentedwax@gmail.com\">kaescentedwax@gmail.com<\/a>.<\/p>\n\n  <hr class=\"kae-hh-divider\">\n\n  <div class=\"kae-sf\">\n    <h2>What scent should I try?<\/h2>\n    <p class=\"kae-sf-intro\">Pick whichever sounds most like you, and we&#8217;ll point you to real KAE scents that match.<\/p>\n\n    <input type=\"radio\" name=\"kae-sf\" id=\"kae-sf-1\">\n    <label for=\"kae-sf-1\">Sweet &amp; bakery-style<\/label>\n    <input type=\"radio\" name=\"kae-sf\" id=\"kae-sf-2\">\n    <label for=\"kae-sf-2\">Fruity &amp; fresh<\/label>\n    <input type=\"radio\" name=\"kae-sf\" id=\"kae-sf-3\">\n    <label for=\"kae-sf-3\">Floral &amp; calming<\/label>\n    <input type=\"radio\" name=\"kae-sf\" id=\"kae-sf-4\">\n    <label for=\"kae-sf-4\">Warm, woodsy &amp; cozy<\/label>\n    <input type=\"radio\" name=\"kae-sf\" id=\"kae-sf-5\">\n    <label for=\"kae-sf-5\">Clean, spa-like &amp; fresh laundry<\/label>\n    <input type=\"radio\" name=\"kae-sf\" id=\"kae-sf-6\">\n    <label for=\"kae-sf-6\">Masculine &amp; outdoorsy<\/label>\n    <input type=\"radio\" name=\"kae-sf\" id=\"kae-sf-7\">\n    <label for=\"kae-sf-7\">Not sure \u2014 surprise me<\/label>\n\n    <div class=\"kae-sf-answer kae-sf-a1\">Try our <a href=\"https:\/\/kaescentedmelts.com\/index.php\/product-category\/bakery-food\/\">Bakery \/ Food<\/a> or <a href=\"https:\/\/kaescentedmelts.com\/index.php\/product-category\/sweets-vanilla\/\">Sweets &amp; Vanilla<\/a> scents.<\/div>\n    <div class=\"kae-sf-answer kae-sf-a2\">Try our <a href=\"https:\/\/kaescentedmelts.com\/index.php\/product-category\/fruit-berries-spice\/\">Fruit, Berries &amp; Spice<\/a> or <a href=\"https:\/\/kaescentedmelts.com\/index.php\/product-category\/citrus-and-mint\/\">Citrus and Mint<\/a> scents.<\/div>\n    <div class=\"kae-sf-answer kae-sf-a3\">Try our <a href=\"https:\/\/kaescentedmelts.com\/index.php\/product-category\/floral-herbs\/\">Floral &amp; Herbs<\/a> or <a href=\"https:\/\/kaescentedmelts.com\/index.php\/product-category\/lavender\/\">Lavender<\/a> scents.<\/div>\n    <div class=\"kae-sf-answer kae-sf-a4\">Try our <a href=\"https:\/\/kaescentedmelts.com\/index.php\/product-category\/sandalwood-patchouli-frankincense\/\">Sandalwood, Patchouli &amp; Frankincense<\/a> or <a href=\"https:\/\/kaescentedmelts.com\/index.php\/product-category\/christmas-scents\/\">Christmas Scents<\/a>.<\/div>\n    <div class=\"kae-sf-answer kae-sf-a5\">Try our <a href=\"https:\/\/kaescentedmelts.com\/index.php\/product-category\/clean-fresh-spa\/\">Clean, Fresh &amp; Spa<\/a> or <a href=\"https:\/\/kaescentedmelts.com\/index.php\/product-category\/laundry\/\">Laundry<\/a> scents.<\/div>\n    <div class=\"kae-sf-answer kae-sf-a6\">Try our <a href=\"https:\/\/kaescentedmelts.com\/index.php\/product-category\/masculine-outdoors\/\">Masculine \/ Outdoors<\/a> scents.<\/div>\n    <div class=\"kae-sf-answer kae-sf-a7\">Try our <a href=\"https:\/\/kaescentedmelts.com\/index.php\/product-category\/house-blends\/\">House Blends<\/a> (our own special mixes), or the <a href=\"https:\/\/kaescentedmelts.com\/index.php\/product-category\/sampler\/\">Sampler<\/a> to try a variety.<\/div>\n  <\/div>\n<\/div>\n\n","protected":false},"excerpt":{"rendered":"<p>What can we help you with? Fill this in and tap Send \u2014 it opens your email app with everything ready to go to us. What do you need help with? Where is my order \/ trackingA problem with my order (damage, wrong item, missing item)Cancel or change an orderA general question Your name Your [&hellip;]<\/p>\n","protected":false},"author":2856,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"class_list":["post-26664","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/kaescentedmelts.com\/index.php\/wp-json\/wp\/v2\/pages\/26664","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/kaescentedmelts.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/kaescentedmelts.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/kaescentedmelts.com\/index.php\/wp-json\/wp\/v2\/users\/2856"}],"replies":[{"embeddable":true,"href":"https:\/\/kaescentedmelts.com\/index.php\/wp-json\/wp\/v2\/comments?post=26664"}],"version-history":[{"count":8,"href":"https:\/\/kaescentedmelts.com\/index.php\/wp-json\/wp\/v2\/pages\/26664\/revisions"}],"predecessor-version":[{"id":26676,"href":"https:\/\/kaescentedmelts.com\/index.php\/wp-json\/wp\/v2\/pages\/26664\/revisions\/26676"}],"wp:attachment":[{"href":"https:\/\/kaescentedmelts.com\/index.php\/wp-json\/wp\/v2\/media?parent=26664"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}